Friday, March 5, 2021

March 2021 Technology Update

  FMX: Report Summary for February 2021 is below. As of March 5, 2021, there are 7 open requests.


Directions on using FMX:1. Go to https://loganelm.gofmx.com. 2. There are 3 login boxes. Click on the "Log In with AD FS" gray box. 3. Enter your email address (first.last@loganelm.org) and your password that you use to access your email. Click on the "Create Request" button in the upper right corner and choose the type of request you need to add. I have added the "Log on with Google" for students. They only have rights to create tech requests. They cannot complete maintenance or field trip requests.

Print to ANY copier driver on Windows laptops/desktops: You need to have this driver installed to print to our copiers. It is installed by default on desktops and laptops that are joined to our active directory domain. If you are experiencing issues printing to copiers, open an FMX technology request. I am in the process of removing outdated drivers from desktops/laptops.

Calendly/FMX: When you fill out a tech request for a desktop/laptop issue which will require remote assistance, you can go ahead and schedule a time for the remote session. Click here to access my Calendly page. Also, you can find the link on my technology page.

BitWarden: In the past, I have recommended LastPass for password management. LogMeIn purchased LastPass and is making changes to the free version, in which you must choose to use it on desktops or mobile devices, not both. In addition, they have increased the premium price from $12 to $36 a year. As a result, I have moved to BitWarden as my password manager. The free version does everything I need it to do and the premium version is $10 a year. For more information, go to https://bitwarden.com.

Friday, February 5, 2021

January 2021 Technology Requests

  FMX: Report Summary for January 2021 is below. As of February 5, 2021, there are 6 open requests.


Directions on using FMX:1. Go to https://loganelm.gofmx.com. 2. There are 3 login boxes. Click on the "Log In with AD FS" gray box. 3. Enter your email address (first.last@loganelm.org) and your password that you use to access your email. Click on the "Create Request" button in the upper right corner and choose the type of request you need to add. I have added the "Log on with Google" for students. They only have rights to create tech requests. They cannot complete maintenance or field trip requests.

Wednesday, February 3, 2021

Clear browser cache in Google Chrome

 If you are getting some error messages while using Google Chrome, the first thing you should do is clear your browser cache. The instructions are below.

On your computer, open Chrome.

At the top right, click More More.

Click More tools and then Clear browsing data.

At the top, choose a time range. To delete everything, select All time.

Next to "Cookies and other site data" and "Cached images and files," check the boxes.

Click Clear data.


You can have Chrome clear cookies and other data when you close the browser. The website listed below has instructions on how to set this up.

https://www.howtogeek.com/137681/how-to-automatically-clear-private-data-when-you-close-your-browser/

There is an extension you can install that will do this as well. The name of the extension is Click&Clean. I have added it to the Chrome Web Store.

Monday, January 11, 2021

January 2021 Tech Update

     FMX: Report Summary for December 2020 is below. As of January 11, 2021, there are 7 open requests.


Directions on using FMX:1. Go to https://loganelm.gofmx.com. 2. There are 3 login boxes. Click on the "Log In with AD FS" gray box. 3. Enter your email address (first.last@loganelm.org) and your password that you use to access your email. Click on the "Create Request" button in the upper right corner and choose the type of request you need to add. I have added the "Log on with Google" for students. They only have rights to create tech requests. They cannot complete maintenance or field trip requests.

ThirtySeven4 AntiVirus: We renewed our contract with ThirtySeven4 AntiVirus. You may have received a message on your laptop or desktop asking to Renew or Uninstall. Please choose Renew. If you keep getting the message, please open an FMX technology request.

Print to ANY copier driver on Windows laptops/desktops: You need to have this driver installed to print to our copiers. It is installed by default on desktops and laptops that are joined to our active directory domain. If you are experiencing issues printing to copiers, open an FMX technology request.

Clear browser cache in Google Chrome: A lot of the tech requests I am receiving lately can be resolved by clearing your browser cache. For instructions on how to clear your cache in Google Chrome, click on this link.

Calendly/FMX: When you fill out a tech request for a desktop/laptop issue which will require remote assistance, you can go ahead and schedule a time for the remote session. Click here to access my Calendly page. Also, you can find the link on my technology page.

Chromebooks: I am noticing in increase in the following areas: 1. Students are coming to school without their chromebooks (forgot at home). 2. Students are not taking care of their chromebooks (repairs have increased substantially since November) and 3. Students are not cleaning their chromebooks. 

Please remind students they need to bring their chromebooks to school daily. Today, we loaned out 15 chromebooks district-wide. One building ran out of loaners, so I had to deliver more. In my opinion, forgetting a chromebook would be the same as coming to school without a pencil or textbook. The chromebook is now the textbook. When the students remember to bring their cellphone to school fully charged, but forget their chromebook, I have a problem with that.

There has been an increase in broken chromebooks, mainly broken displays. Please remind students that the insurance is for 2 repairs. After that, payment must be made for the actual cost of the part. I was getting reclaimed displays for $20, however, they are no longer available. New displays are $43.

Chromebooks that I am getting in for repair are filthy. Some have food debris lodged in the keyboard. Displays are covered with fingerprints, even though our chromebooks have non-touch displays. I clean all chromebooks that come in for repair. This website provides information on how to clean a chromebook. Feel free to pass it along to your students.

Technology webpage: As I stated earlier in this update, the direct link to the Technology page is https://www.loganelm.org/Technology.aspx. Or, you can go to loganelm.org, click on Departments and then click on Technology. You will find tech status, which includes information on any issues with the services we use. There are links to FMX and Calendly. I have deactivated the LoganElmTech Twitter account. Please visit the technology page for updates.

November 2020 FMX

    FMX: Report Summary for November 2020 is below.



Directions on using FMX:1. Go to https://loganelm.gofmx.com. 2. There are 3 login boxes. Click on the "Log In with AD FS" gray box. 3. Enter your email address (first.last@loganelm.org) and your password that you use to access your email. Click on the "Create Request" button in the upper right corner and choose the type of request you need to add. I have added the "Log on with Google" for students. They only have rights to create tech requests. They cannot complete maintenance or field trip requests.

October 2020 FMX

   FMX: Report Summary for October 2020 is below.


Directions on using FMX:1. Go to https://loganelm.gofmx.com. 2. There are 3 login boxes. Click on the "Log In with AD FS" gray box. 3. Enter your email address (first.last@loganelm.org) and your password that you use to access your email. Click on the "Create Request" button in the upper right corner and choose the type of request you need to add. I have added the "Log on with Google" for students. They only have rights to create tech requests. They cannot complete maintenance or field trip requests.

Friday, September 11, 2020

September 2020 Technology Update

 FMX: Report Summary for August 2020 is below. As of September 11, 2020 there are 10 open requests.


Directions on using FMX:1. Go to https://loganelm.gofmx.com. 2. There are 3 login boxes. Click on the "Log In with AD FS" gray box. 3. Enter your email address (first.last@loganelm.org) and your password that you use to access your email. Click on the "Create Request" button in the upper right corner and choose the type of request you need to add. I have added the "Log on with Google" for students. They only have rights to create tech requests. They cannot complete maintenance or field trip requests.

The site is very intuitive to use. If you have any questions or need assistance, click on the "Help & Updates" link in the bottom left. There are training videos and a FAQ.

Chromebook Assignments/Labels: Thank you to everyone that had a hand in getting chromebooks to students. It was a huge task getting over 1600 chromebooks distributed to students. To keep our chromebook inventory software updated, please let me know if you reassigned a chromebook to a student. I want to keep the inventory as accurate as possible, especially if there is a damage to a chromebook. We do not want to send a bill to the wrong household if the insurance was not purchased. Also, if you need a label printed for a chromebook, let me know. I can print labels and send them via interoffice mail. Kim Glick can print labels for high school students.

Extra chromebooks: If you have extra chromebooks in your room, please send them to your building tech or principal. I have been distributing chromebooks to buildings for loaners/new students. I will need to get chromebooks unassigned and ready as loaners or new students.

Chromebooks for new students/loaners: Beginning Monday, September 14, your building tech (principal at Salt Creek) has chromebooks for new students and daily loaners for chromebooks in need of repair or if a student forgot to bring it to school.

Student tech requests/One2One Manager Kiosk: I have setup FMX for students to enter tech requests (unblocking websites, Google account issues, non-hardware related issues). They can go to https://loganelm.gofmx.com and click on "Log In with Google. They only have access to tech requests. If a student has a broken chromebook, they can go to the building tech or create an incident in the One2One Manager Kiosk. The URL is https://apps.learn21.org/LoganElmOH/one2one/Kiosk#MatchAssignment. They will need to enter their student ID or email address and the asset tag number of the chromebook to enter an incident.

Copier Proximity Cards: We are experiencing a lot of proximity card failures for the copiers. So far, I know of 7 cards that we have had to replace. I spent an hour with a copier repairman at Laurelville troubleshooting the issue. It turns out the cards are of poor quality and they will be replaced. When the new cards arrive, I will be sending them out to everyone. They will need to come down and reprogram the copiers to accept the new cards. I am hoping they will let us keep the current cards and you can keep a spare or use the old card until it dies.

Tech Status: I have added a tech status area on the Technology page of the website. I will post known issues with any of the services that we utilize. Go to loganelm.org and click on Technology under Departments in the top right corner.